Bayt.com Jobs: Room Service Captain - Courtyard Riyadh by Marriott

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Room Service Captain - Courtyard Riyadh by Marriott Jul 14th 2013, 12:48 Safety and Security § Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. § Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. § Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. § Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. § Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). § Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. § Complete appropriate safety training and certifications to perform work tasks. § Maintain awareness of undesirable persons on property premises. Policies and Procedures § Protect the privacy and security of guests and coworkers. § Maintain confidentiality of proprietary materials and information. § Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. § Follow company and department policies and procedures. § Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. § Perform other reasonable job duties as requested by Supervisors. Guest Relations § Address guests' service needs in a professional, positive, and timely manner. § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. § Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. § Thank guests with genuine appreciation and provide a fond farewell. Job Details Date Posted: 2013-07-14 Job Location: Riyadh, Saudi Arabia Job Role: Support Services Company Industry: Hospitality/Tourism/Travel Preferred Candidate Career Level: Mid Career Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah , Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

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