Bayt.com Jobs: Customer Service (m/f) Middle East - located in Dubai - Continental

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Customer Service (m/f) Middle East - located in Dubai - Continental May 27th 2013, 17:10 - Develop and manage local warranty/complaint handling procedures in accordance with Continental's adjustment policy and in agreement with local management - Ensure that inspection for tires returned under warranty meets Corporate Customer Service standards and complaint data records are implemented in warranty related IT systems - Ensure competitive warranty services - If required create and manage "goodwill budget" for policy concessions in agreement with local Marketing & Sales organization - Provide "on-site" field-engineering service/support in warranty and service aspects - Execute fleet checks and vehicle monitoring on a regular basis - Create/carry out technical trainings and presentation to external and internal customers - Consulting of external customers and local Sales & Marketing organization in technical questions/aspects - Obtain product performance information e.g. through fleet check/vehicle monitoring - Analysis, evaluation and reporting of product performance and complaint data/information - Provide relevant tire samples and information into the Corporate early warning processes - Evaluate and summarize performance reporting vs. competition and market requirements Job Details Date Posted: 2013-05-27 Job Location: Dubai, United Arab Emirates Job Role: Customer Service Company Industry: Automotive Preferred Candidate Career Level: Mid Career Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Search All Jobs

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