Bayt.com Jobs: National Service Manager - Al Khorayef Group

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National Service Manager - Al Khorayef Group May 28th 2013, 11:06 Ensures the safe, efficient and profitable operation of the Service Department with a focus on maximizing customer satisfaction. Also, be able to lead a group of 30 professional services engineers and technicians of different nationalities. • Ensure achievement of financial strength, stability and increased profitability of the Service Department and make the necessary recommendations for further improvement. • Produce annual sales, cost of sales and expenditure budgets. • Report on the operating budget and expenditure and ensure costs are contained within approved budget levels. • Establish professional service policies and procedures and ensure that all service related staffs adhere to procedures. • Manage technician's time by establishing and maintaining methods of tracing productivity, efficiency, work quality, and monitor on a continuous basis. • Develop aftersales solutions, design more effective services, present customers with incentives by offering different service packages. • Ensure that the service team is properly supported on the complete product line and has all the necessary tools, equipment and vehicles to meet customer satisfaction levels. • Recruits necessary service staff and oversees their training requirements. • Promote strong relations with customers; make personal presentations to customers and potential customers and/or assist salespersons with presentations. • Monitor results of the Customer Satisfaction Index and implement process strategies to continually improve customer satisfaction ratings, also develop a customer record and follow-up system. • Investigate complaints in respect of quality, delivery or services and take necessary corrective/preventive actions. • Ensures that all manufacturers' warranty and product improvement programs are completed according to the manufacturer's requirements. • Maintain such a warranty claim processing procedure that permits prompt settlement, simplified tracking/control of payments and support the interest of the dealers/customers and company. • Ensure immediate access to warranty and service repair history for each service object. • Establish good relations with vendors, negotiation of warranty terms and conditions when required. • Always portray a professional image / maintain your company vehicle and all other company assets in your possession. • Not to perform actions that may have an adverse effect causing discredit to yourself or the Alkhorayef Group. • Perform your job with due care, honesty and to the highest possible level of competence. Job Details Date Posted: 2013-05-28 Job Location: Riyadh, Saudi Arabia Job Role: Customer Service Company Industry: Other Joining Date: 2013-07-01 Preferred Candidate Career Level: Management Gender: Male Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen Degree: Bachelor's degree / higher diploma Apply Now - Jobs in Saudi Arabia - Jobs in Jeddah , Saudi Arabia - Jobs in Riyadh, Saudi Arabia - Search All Jobs

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